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For all other enquiries please contact us at 1800 363 3333.

FREQUENTLY ASKED QUESTIONS

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Where can I place a card waiver request?

For card waiver requests, simply send an SMS to 72323 in the format below:
WAV space >NRIC> space >Last 4 digits of card number>
Example: WAV S7612345X 1234

With OCBC Internet Banking, you can also stay on top of your credit card bill payments with email and/or SMS reminders that’ll be sent 7 days before each card’s due date. Set that by:
  1. Clicking "Customer Service" on the main page
  2. Clicking "Manage e-Alerts" from the drop down
  3. Clicking "Online Banking Payment"
  4. Under “When your OCBC credit card payment is due”, select your preferred alert mode(s) - Email and/or SMS
  5. Click "Save Changes"

Is my new card approved?

If you’ve received the following SMS, then yes it has:

“Your application is approved! You will get your card in 10 days. For existing cardholders: If you requested a new credit limit, it will only apply to this card.”
Should you not receive the SMS please contact us at 1800 363 3333.

How long does it take for new / replacement FRANK cards to reach me?

It takes about 10 working days.

Do I have to pay to change to a new card design?

FRANK Card Design charges for both Debit/Credit Card varies from S$0 to S$30.

Which cards are free, and which are chargeable?

You can head on over to https://www.frankbyocbc.com/products/cards/card-designs/ to find out the respective card design charges.

How do I change my card design?

You may submit the Credit Card/ Debit Card Maintenance Form found on the OCBC website to submit the request.

Do refer to our FRANK website to view our card designs and place your cursor on the respective card designs to view the card design fee.

My card is expiring soon. Can I change the card design once it expires?

A renewal card will be sent to you about one month before it expires. However, you need not wait until it expires to change your card design.

To change the card design, please submit the Credit Card/ Debit Card Maintenance Form found on the OCBC website to submit the request.

Do refer to our FRANK website to view our card designs and place your cursor on the respective card designs to view the card design fee.
If you need your card replaced because it’s messed up, lost, or stolen, here’s what you can do, depending on the card:

FRANK Credit Cards Call us or visit FRANK branches
FRANK Debit cards (With change of design) Visit FRANK branches
FRANK Debit cards (Without change of design) Call us
Please note that card replacement fee is waived for up to 2 replacements within a 12-month period. A S$20 card replacement fees applies for FRANK Debit card from the 3rd replacement onwards. A $30 card replacement fees applies for FRANK Credit Card from the 3rd replacement onwards.