Do

ARE YOU HAVING

QUESTIONS ABOUT

 
FIND THE ANSWERS

For all other enquiries please contact us at 1800 363 3333.

FREQUENTLY ASKED QUESTIONS

TITLE HERE

What FRANK Credit Card design choices do I have? How can I change my card design?

Effective 1 July 2020, new applicants for the FRANK Credit Card can choose between 2 designs � Obsidian (FRK2020) and Vortex (PRF0002). These 2 designs are also applicable for card design change requests for current Cardmembers.

If you are an existing FRANK Credit Cardmember and wish to change your design, you can visit an open OCBC branch, or call our hotline +65 6363 3333

Please note that safety procedures are adhered to at OCBC Branches to ensure safe distancing during COVID.

If you are an existing FRANK Credit Cardmember who is currently happy with your existing design, no further action is needed. Your card replacements will continue to be in your existing design.

How are the rebates calculated with S$25 sub-caps?

To illustrate the S$25 sub-cap:

MERCHANT PAYMENT MODE SPEND AMOUNT BONUS CASHBACK CATEGORY CASHBACK EARNED
Booking.com
Starbucks
Online payment in FX
In-store payment in FX
S$400
S$20
8% cashback on foreign currency transactions S$25*
foodpanda
ZARA
Scoop Wholefoods
Online payment in SGD
Apple Pay / Google Pay in SGD
Apple Pay / Google Pay in SGD
S$50
S$150
S$150
8% cashback on SGD transactions S$25*
Scoop Wholefoods Apple Pay / Google Pay in SGD S$150 2% cashback on spend at selected green merchants S$3
PS.Cafe Visa Paywave (using card) S$50 0.3% cashback on other transactions S$0.60
Total S$820 S$53.60

*The maximum cashback a customer can receive per category is capped at S$25.

Is FavePay considered an online or in-store mobile contactless payment transaction?

A FavePay payment via the Fave app will be classified as an online transaction as the purchase is made through the internet via an app. Only Apple Pay, Samsung Pay, Google Pay, Fitbit Pay and Garmin Pay transactions will be classified under the in-store mobile contactless payments category.

What categories of spending are excluded from the minimum monthly spending and cashback calculations?

Certain Merchant Category Codes are excluded from cashback calculations and will not count toward the minimum spend requirement. Examples include: top-ups to e-wallets including that of Grab, Youtrip, Singtel Dash, tax payments, insurance premium purchases made to financial institutions.

Is my new card approved?

Upon receipt of your application and complete documents, the application process would normally take 5 to 7 working days.
Once approved, you will receive the following SMS from us:

“Your application is approved! You will get your card in 10 days. For existing cardholders: If you requested a new credit limit, it will only apply to this card.”
We will write to you if we require more information/ documents from you. Should you not receive the SMS please contact us at 1800 363 3333.

How long does it take for new / replacement FRANK cards to reach me?

It takes about 10 working days.

Do I have to pay to change to a new card design?

FRANK Card Design charges for both Debit/Credit Card varies from S$0 to S$30.

Which cards are free, and which are chargeable?

You can head on over to https://www.frankbyocbc.com/products/cards/card-designs/ to find out the respective card design charges.

How do I change my card design?

You may submit the Credit Card/ Debit Card Maintenance Form found on the OCBC website to submit the request.

Do refer to our FRANK website to view our card designs and place your cursor on the respective card designs to view the card design fee.

My card is expiring soon. Can I change the card design once it expires?

A renewal card will be sent to you about one month before it expires. However, you need not wait until it expires to change your card design.

To change the card design, please submit the Credit Card/ Debit Card Maintenance Form found on the OCBC website to submit the request.

Do refer to our FRANK website to view our card designs and place your cursor on the respective card designs to view the card design fee.
If you need your card replaced because it’s messed up, lost, or stolen, here’s what you can do, depending on the card:

FRANK Credit Cards Call us or visit FRANK branches
FRANK Debit Cards (With change of design) Visit FRANK branches
FRANK Debit Cards (Without change of design) Call us
If you have a FRANK Debit or Credit Card, no fee will be charged when you replace your card for the first time. The fee for your second and third replacements will also be waived if they are made within 12 months of your first one. A card replacement fee of S$32.70 (including GST) will apply thereafter.